Service – Product Complaint

Before you proceed with the process, please read the Auraton Service Instruction

1. Fill in the complaint form available at https://www.auraton.pl/en/service-request and attach it to the shipment with the device.
2. If it is a warranty repair reported by the legal entity, then please send the package at the recipient's expense by Fedex courier using the instructions available at: https://www.fedex.com/pl/domestic-services/pickup.html
   completing the form with the data provided in correspondence with the Guarantor.
3. In other cases one may use any form of shipment.
4. In case of post-warranty repairs, one can use any form of product delivery at your own expense.
5. Before shipping, make sure that the product is properly secured and will not be damaged during transport. If possible, pack the product in the original packaging to protect it from damage.
   Remember: The manufacturer is not responsible for damage resulting from transport of an inadequately secured product.
6. The parcel containing the completed complaint form should be addressed to:Auraton service
   Ul. Świerkowa 14
   64-320 Niepruszewo
   Poland

WARNING:
Shipments that do not contain a completed form will be considered as out of warranty with no excpetions.

>> Please download << and fill in the form

Please place the filled in form in the package and make sure that the product is well secured against potential damge during the shipment process.

Send the package to:

Auraton Service

Ul. Świerkowa 14

64-320 Niepruszewo

Polska

In case of any doubts please read the Auraton Service Instruction

The product will be sent back to you by the courier immedietaly after the fixing process is completed.